Q: Shipping
A: We ship via USPS Priority mail and Fedex Monday through Thursday. Priority Mail is $19.99 up to $149.99 Orders over $150.00 can be shipped for FREE via 1-3 day Priority Mail. Free shipping is not available for Hawaii or Alaska orders.
You can also select FedEX Priority Overnight for your order. FedEX is a Flat Rate based for your state. You can check the price to use FedEX from the FedEx rate chart at the top of the page.
Q: Shipping days
A: We ship Tuesday through Thursday with FedEX Overnight and Tuesday through Thursday with Priority Mail. We usually don’t ship on Monday’s because many of our suppliers do not allow pick ups on Monday because they have fish coming in that day. "Overnight shipping" refers only to the method by which the package carrier will deliver your fish. We generally ship the first shipping day after you place your order. If you need an order delivered on a specific day, send me a message and we will do our best to take care of you.
Q: How do you prepare my order for shipping? Will they live three days in the box?
A: Your fish will be professionally bagged with oxygen, an ammonia remover, and a mild sedative in a heavy duty, professional fish packing bag. We use a non-toxic, recycled packing material to cushion and prevent bags from moving around much in shipping and it also acts as an adsorbent in case a small amount of water leaks during shipping. When necessary, we add heat packs to your order to keep them warm if they are traveling through colder areas. The sedative we use may affect different fish in your order in different ways. Some fish may look and act normal as soon as they are put into your tank while others will be very sluggish and almost completely sedated. All fish should be back to their normal state by the next morning. Your fish can easily survive the three-day trip or even longer as long as the post office or FedEX keep them indoors during the trip and out of the cold or hot weather. One trick some of my customers use if no one can get them inside right away is to leave a cooler on the front porch with a inside dimension that will accommodate a 12x12x16 inch square box. . You can leave it near the front door with a message on top for the delivery driver to leave the fish inside.