Shipping & Delivery Bluegrass Aquatics uses FedEx for all of our fish shipments. For orders over $100 the shipping is discounted to $39.95 for FedEx Express. For orders over $250 the shipping is free. For smaller orders under $100 the rate is $59.95. Overnight express is the preferred method of shipment and has 100% warranty. Bluegrass Aquatics guarantees live arrival on all packages shipped. We cannot guarantee live arrival of packages that are not received on time due to carrier delay, whether it is due to weather conditions or failure to pick up or receive fish within two hours of arrival. We will, however, do our best to resolve any problems or question you may have. It is our goal to help you keep your fish alive and healthy. "Live arrival" is defined by Bluegrass Aquatics as follows: upon opening the box and inspecting your new arrivals, the fish are all swimming and appear to be in good order. In other words, they are not floating upside down dead. If you receive fish that do not meet these standards, it is the customer's responsibility to take digital pictures of the fish and email them to us within two (2) hours of receiving the fish. The digital pictures of your DOA fish should be taken while the fish is in the unopened bag or with the tails clip off if discovered after opening the bag. We also encourage you to call or email us once you receive your fish to confirm their safe arrival within 2 hours, particularly if any abnormal conditions or extreme stress of the fish are involved. In the case of a DOA of a guaranteed fish, a credit will be issued. We do not refund the cash value of the fish or the cost of shipping. In the event of total loss (80% or more) of a FedEx overnight shipment, a new order will be shipped at no cost to the customer or a credit for the total order including the shipping cost will be credit to the next order.